Contact Us
Claims
Mail, phone, and fax:
P. O. Box 14249
Tallahassee, Florida 32317
Phone: (800) 988-1450 Toll Free
Fax: (850) 523-1888
To report new claims for the following estates only:
- American Capital Assurance Corporation
- FedNat Insurance Company
- Gulfstream Property and Casualty Insurance Company
- Southern Fidelity Insurance Company, Inc.
- St Johns, Insurance Company, Inc.
Do the following:
- Click the Florida Receiver’s website link and select the estate here: Companies in Receivership (myfloridacfo.com)
- Under FAQ’s click How do I report a new claim?.
To report new claims for all other estates and to reopen claims for all estates, provide the below information to:
Email: nclaim@agfgroup.org
Fax: (850) 523-1888
Note: The Florida Insurance Guaranty Association email account nclaim@agfgroup.org processes attached native documents, such as a PDF, Word, and Excel. Linked documents pose security risks and are not processed. You can mail documents to P. O. Box 14249, Tallahassee, FL 32317, or fax them to 850-523-1888.
To report a new claim or to reopen an existing claim previously handled by an insolvent company, provide the following information based on type of claim request:
- Policyholder’s name
- Claimant’s name (if not the policyholder)
- Policy number
- Claim number (reopen only)
- Date of loss
- Brief description of the loss
- Requestor’s best contact information (email & phone)
- If other than policyholder reporting, please attach a letter of representation or the assignment of benefits contract
- For loss assessment claims, please attach the Board Assessment Letter along with the breakdown of the assessment charges being billed to the policyholder
- For auto claims, please attach the police, incident, or exchange report
Unearned Premium Address and Name Change Requests
There are many reasons why you may need to change a name and/or address on a check. Please review all the instructions below and those included on the appropriate form(s). This includes instructions for completing the form(s) and instructions stating what supporting documentation is required.
First, click the form depending on your need:
- If you are requesting an address change only, click here: FIGA Address Change Only Request Form
- If you are requesting a name change, with or without an address change, click one of the following:
Second, choose a method of submitting your completed form and supporting documentation to FIGA, either electronic submission or paper submission.
Electronic Submission (preferred)
Submit your completed form(s) & supporting documentation via email using the instructions below:
- In the To field, enter: checkprocessing@agfgroup.org
- In the Subject field, enter: Name/Address Change Request
- Attach your documents.
Paper Submission
Include your completed form(s) and supporting documentation and mail to:
Florida Insurance Guaranty Association
P. O. Box 14249
Tallahassee, Florida 32317
FIGA reserves the right to validate any name and/or address change request received and may request additional information from you.
Other Addresses
| Overnight Mail PIP Demands | Administration and Accounting | American Guaranty Fund Group, Inc. (AGFG) |
| 1400 Village Square Blvd. Suite 3-008 Tallahassee, FL 32312 |
P. O. Box 14249 Tallahassee, Florida 32317 Phone: (850) 386-9200 Fax: (850) 523-1887 |
P. O. Box 15159 Tallahassee, Florida 32317 Phone: (850) 386-9200 Fax: (850) 523-1887 |
Registered Agent
The registered agent for service of process on FIGA is:
Timothy J. Meenan
Meenan, P.A.
300 S. Duval Street, Suite 410
Tallahassee, Florida 32301
Mr. Meenan is the registered agent for FIGA only. He is not the registered agent for any insolvent insurance carrier. For questions about legal action against an insolvent insurance carrier, read Section 631.041(1), Florida Statutes and the Liquidation order for your insurance carrier posted on the Department of Financial Services, Receiver’s website for further information on the procedures to follow. (FIGA is managed by American Guaranty Fund Group, Inc.)